Job opportunities

Current Opportunities: Senior Engagement Officer

POST TITLE: Senior Engagement Officer

The Role

We have an exciting new opportunity for a Senior Engagement Officer to join our team. We seek an individual with excellent communication skills who has considerable experience of delivering an unrivalled customer service. 

GoodCall is a not-for-profit Social Enterprise created by the for-profit business, 5G Scotland. Although you would be employed by GoodCall this would be a unique and exciting dual role where the individual would be given the opportunity to work with both organisations. This will be a first-class opportunity to gain experience in both the charity and corporate sectors. 

The successful candidate will demonstrate the following skills and abilities; 

• Outstanding customer service 
• Qualified to degree level or equivalent experience  
• Excellent IT skills 
• Experience and confidence using Microsoft packages
• Ability to work flexibly, adapting approach to tasks to suit the changing needs of the organisation 
• Ability to work as part of a team and using own initiative 
• Reliability 
• Positive, friendly attitude 

Key Information:

• Hours – 35 hours per week. We would be willing to consider reduced hours (to minimum of 21hours/week) and flexible working for the right candidate; this would be discussed if you were invited to interview. 
• Office – We are located in Water’s Edge, Camperdown Street, Dundee, but we use a hybrid model of working. The expectation is that the successful candidate would complete their first month of training in the office and from there come into the office at least once/month for Team meetings. Travel to and from the office would be at the candidate’s own expense. 
• Rate of pay – £24,000 
• 18 months fixed term contract with a view to a permanent appointment. 

About Good Call  

GoodCall is a not-for-profit social enterprise, that exclusively supports voluntary sector (not-for-profit) organisations across the UK who require mobiles, tablets, or connectivity to be able to deliver their services. Our overheads are covered using commission we receive from mobile networks; surplus on every connection is returned to the voluntary organisations in either lower line rental, better handsets or in monthly rebates, increasing affordability of the resource. We have already saved our organisations hundreds of thousands of pounds, which is redirected back into their services, benefitting their communities of interest. Since established in 2019, we have grown to support almost 100 organisations, across many social causes, including supporting young people, homelessness, cancer support and social housing. By the end of 2024 we would like to be working with 900 organisations. This translates to over £1,000,000 in savings, which will be reinvested in to the voluntary sector, supporting an endless number of individuals, families, and communities.  

Benefits of working at Good Call  

At Good Call, we believe that a diverse team creates a happy workplace. Our core principle is to create a culture of equality and equity where ideas are shared, and everyone has the best opportunity based on their unique needs. 

Our benefits include:  

• A generous salary for all staff, committing to the Real Living Wage as a minimum 
• Pay is reviewed annually when roles and responsibilities grow.  
• Family-friendly policies including flexible working arrangements from day 1, that enable you to balance work with your domestic responsibilities.  
• Pension 
• 5.6 weeks of paid annual leave.  
• Training and development and the opportunity to build an enjoyable career without having to compromise your home life.  
• The opportunity to work as part of a small, friendly forward-thinking team delivering a role with a purpose that benefits society.  

If you believe that you have the necessary qualities to succeed in this role, please send your CV and a cover letter explaining why you’d like to join the team and what you believe you could bring to the role to [email protected].  

To request information in accessible formats, please email us at [email protected] .  

Closing date: Friday 3rd March, 5pm 

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